Privacy Policy

Last Updated: January 10, 2025

Introduction

TelfordTechPartners ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Book a consultation
• Email or call us
• Use our services

This information may include:

• Name
• Email address
• Phone number
• Address (for service visits)
• Information about your technical issues or requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of visits

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and perform technical support services
• Send you service-related communications
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., website hosting, email services)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate personal data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request that we restrict processing of your personal data
• Right to Object: You can object to our processing of your personal data
• Right to Data Portability: You can request transfer of your data to another organization

To exercise any of these rights, please contact us at info@telfordtechpartners.co.uk

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer service records are typically retained for 6 years for accounting and legal purposes.

Cookies

Our website may use cookies to enhance your experience. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@telfordtechpartners.co.uk
• Phone: 07985 031271